Intercept Pharmaceuticals

Delivering excellence and value for their European Investigator meetings since 2008

Intercept Pharmaceuticals

Since 2008 we have been providing European investigator meeting management services for Intercept, a biopharmaceutical company based in San Diego. Our strong negotiation skills ensure the best service delivery from all venues and suppliers for each meeting.

We know how to deliver a high quality personalised service without compromising regulations. And our tight financial management and transparent accounting gives Intercept peace of mind – there are no mark-ups or hidden fees. This case study helps to illustrate the breadth of our extensive experience with pharmaceutical clients, investigator meetings and clinical trials meetings.

The events

Back-to-back Investigator meetings for two trials, the first for 170 attendees, and the second for 110. The meetings took place in Vienna, with one-day CRA training meetings for each trial.

Our brief

To provide full Professional Conference Organisation including:

Venue management

We researched the best hotel, negotiated excellent value and managed the contracting process. We pre-planned/managed all arrangements at the hotel, and co-ordinated all other service providers including AV, off-site dinners and overlapping transportation schedules for the two meetings, together with protocol binder production with our local Vienna printer.

Delegate management

We issued “hold-the-date” notifications to sites; we sent invitations/fact sheets and facilitated online registration, liaising with each attendee to provide a personal travel planning service.

We worked closely with Intercept’s CRO and their local CRAs across Europe, keeping them up to date on attendance, and teaming closing with them to ensure optimal attendance with every site represented.

We sent each delegate a personal pre-event confirmation/itinerary, and welcomed them personally in Vienna, providing hospitality desk support during the event.

99% of delegates rated our service very good or good

Financial management

We budgeted and managed cash flow, handled all supplier payments and delegate expense reimbursements following the event, providing a fully transparent “actual vs budget” analysis within agreed timelines.